Privacy Policy


THE EL VALLE GOLF RESORT OWNERS COMMUNITY (hereinafter referred to as EVGR, "we," "our," or "ours") is the CONTROLLER of the USER's personal data and informs them that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR), and Organic Law 3/2018 of December 5 (LOPDGDD).

Please be aware that: this English version of the Privacy Policy is provided for your convenience and to facilitate understanding of the document. The Spanish (latest) version of the Privacy Policy is the official and legally binding version. In the case of any discrepancies or differences in interpretation between the English translation and the Spanish original, the Spanish version shall prevail as the authoritative text. The latest version of the Terms and Conditions in Spanish will govern our relationship with you and is available at this page.

1.1 Purpose of the Policy
This Privacy Policy is established to inform you about how EVGR collects, uses, shares, and protects personal information. We understand the importance of privacy and are committed to ensuring the confidentiality and security of your personal data.

1.2 Scope and Consent
By accessing or using the services provided on, including associated mobile applications, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy. If you do not agree with the practices described in this policy, we kindly ask you not to interact with our websites or mobile applications.

Information We Collect

2.1. Information from All Visitors

We collect information from all visitors to our website, including:
•    IP address, browser type, and operating system.
•    Pages visited, time spent on those pages, and clicked links.
•    Information collected through cookies and similar technologies (see the Cookies and Tracking Technologies section for more details).
•    Information received from third-party analytics services, such as Google Analytics.
This information is used to maintain the quality of our service, provide general statistics on the use of the website, and assist in our marketing efforts.

2.2. Information from Registered Users

In addition to the information mentioned above, for registered users we collect:
•    Full name, email address, and contact details, local address (El Valle Golf Resort).
•    Residency status, such as owner or tenant, including proof of address or ownership.
•    Profile information, including photos and any other provided information.
•    Content you post, messages you send, and your interactions with the platform.
This information is used to manage your account, provide support, verify your eligibility to use the Residential Area, and improve the user experience.

2.3. Information from Mobile App Users

For users of our mobile applications, we collect:
•    All information for registered users, as mentioned above.
•    Mobile device identifiers, such as your device type and operating system version.
•    Geolocation data, if granted permission, to provide location-based services such as Stream post or geo-location reporting.
•    Information about your use of the mobile application, including the features you use and frequency of use.
This information is used to provide specific application functionalities, understand the location of the report (Report Area), and for continuous improvement of the mobile application.

How We Use Your Information

3.1. General Use

The information collected from all visitors to our website is primarily used to provide and improve our services, including:
•    Ensuring that website content is effectively presented to you and your device.
•    Improving the security and performance of our website.
•    Conducting internal operations, such as troubleshooting, data analysis, testing, research, and statistical purposes.
•    Complying with legal obligations, resolving disputes, and enforcing our terms and conditions.

3.2. Use for Registered Users

For registered users, the information we collect helps us to:
•    Manage your account and provide user support.
•    Verify your identity to ensure security and eligibility to use the Residential Area.
•    Communicate with you about updates, security alerts, and account notifications.
•    Monitor and protect against fraudulent, unauthorized, or illegal activities.

3.3. Use for Mobile App Users

For users of our mobile applications, we use the collected information to:
•    Provide specific application functionalities, such as location-based services.
•    Improve application performance and user experience.
•    Send you push notifications, if you have opted to receive them, about important updates and services.
•    Analyze usage patterns of the application to improve the design and functionality of our application.

Sharing and Disclosure of Information

4.1. With Service Providers and Collaborators

We may share some of your information with our third-party service providers and collaborators who assist us in operating our website, maintaining the Resort, or serving our users, provided these parties keep this information confidential and use it solely for service-related purposes. This includes:
•    EVGR administration, Resort security, and Resort maintenance providers.
•    Third-party website services used for email delivery, translation, and mapping services.

4.2. For Legal and Security Purposes

We may disclose your information if required by law or if we believe such action is necessary to:
•    Comply with legal processes served to EVGR or the website.
•    Protect and defend the rights or property of EVGR, including the safety of our residents or the general public.
•    Investigate or take action regarding illegal activities, suspected fraud, situations involving potential threats, or violations of our terms and conditions.

4.3. With Consent or at Your Direction

Apart from the sharing described in this policy, we may share your information with third parties when you consent to do so. This includes sharing information with other platform users according to the privacy settings you establish in your profile or when engaging in transactions or communications with other users.
Please note that once you make your information public or share it with another user, others may reshare it, and we have no control over its distribution. Always be mindful of your privacy settings and the information you choose to share publicly or with other users.

Your Options and Rights

The rights available to the USER are: Right to withdraw consent at any time, right of access, rectification, portability, and erasure of their data, and limitation or opposition to their processing.
Right to lodge a complaint with the supervisory authority ( if you believe that the processing does not comply with current regulations.
Contact details to exercise your rights: EL VALLE GOLF RESORT OWNERS COMMUNITY. Crta. Murcia-San Javier, Km 4, - 30155 Baños y Mendigo (Murcia). Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

5.1. Access and Update Your Information (GDPR)

As a registered user of, you have the right to access and update your personal information. You can review and change your information by logging into the website and visiting your account profile page. If you are unable to make certain updates or have additional requests regarding your data, please contact us directly.

5.2. Data Portability (GDPR)

You have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format. You may also request that we transmit this data to another controller where technically feasible. This allows you to take your data from our platform to another service provider.

5.3. Data Retention and Deletion (GDPR)

We retain your personal information only for as long as necessary for the purposes set out in this policy, including for compliance with legal, accounting, or reporting requirements. Upon your request, we will delete or anonymize your personal information so that it no longer identifies you, unless we are legally authorized or required to retain certain personal data, including situations such as the following:
•    If there is an unresolved issue related to your

 account, such as an unresolved claim or dispute, we will retain the necessary personal data until the issue is resolved.
•    Where we need to retain personal data to comply with our legal, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law.
•    Where necessary for our legitimate interests, such as fraud prevention or maintaining the security of our users.

Cookies and Tracking Technologies

6.1. Use of Cookies

Cookies are small files placed on your device that allow us to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. Cookies help us analyze how our website is used and monitor website performance, enabling us to create a better user experience by correcting issues that users may encounter.

6.2. Third-Party Analytics Services

We use third-party analytics services, such as Google Analytics, to help understand your use of our services. These services collect information sent by your browser as part of a web page request, including cookies and your IP address. This information is used to evaluate your use of the website, compile reports on website activity for website operators, and provide other services related to website activity and internet usage.

6.3. Tracking Opt-Out Option

You have the option to opt out of having your site activity available to Google Analytics by installing the browser add-on to opt out of Google Analytics. For more information about Google's privacy practices, visit the Google Privacy & Terms website. Additionally, you can configure your browser to reject all or some browser cookies, or to alert you when websites set or access cookies. If you disable or reject cookies, please note that some parts of this website may become inaccessible or may not function properly.

Security of Your Information

7.1. Security Measures

We take the security of your personal information seriously and have implemented standard industry technical and organizational measures designed to protect your personal information against accidental loss and unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to: data encryption, server and network firewalls, website WAF, secure connection layer technology (TLS v1.2+). We also ensure that our service providers adhere to similar security standards.

7.2. Data Breach Procedures

In the unlikely event of a data breach, we have implemented procedures to respond to such event promptly. Our response includes notifying you and any applicable regulator when we are legally obligated to do so. We will take immediate action to identify the breach, limit the impact, and strengthen our data protection measures.

7.3. User Responsibilities for Account Security

While we strive to protect your personal information, we also urge you to take steps to safeguard your data. This includes using a strong password, keeping your login details confidential, and being aware of phishing attempts. It is also important to log out of your account at the end of each session, especially when using a public or shared computer.

7.4 International Data Transfers

The personal information we collect may be transferred and stored at a destination outside of your country and the European Economic Area ("EEA") where our servers or our service providers are located. By submitting your personal data, you agree to this transfer, storage, or processing. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy (if applicable).

Third-Party Services and Content

9.1. Links to Other Websites

Our website may include links to third-party websites, plugins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. Upon leaving our website, we recommend that you read the privacy policy of each website you visit.

9.2. Third-Party Integrations

Our website and mobile applications may use third-party integrations to provide certain services such as appointment booking (via When you use these services, the third party may receive certain information about you. We do not control the use of your data by third parties, which is governed by their own privacy policies. We encourage you to review the privacy policies of any third-party service you use to understand their information practices.

Changes to This Privacy Policy

11.1. Notification of Changes

We may update our Privacy Policy from time to time. If we make substantial changes to how we treat our users' personal information, we will notify you through a notice on the website's homepage and by email to registered users. The date of the last policy revision is identified at the bottom or top of the page.

11.2. Your Continued Use as Acceptance

Your continued use of our website, mobile applications, and services after posting changes constitutes your acceptance of such changes. We recommend that you periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or our compliance with applicable law, please contact us using the following information: Community Office:
•    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
•    Resort Address: Autovía Murcia-San Javier, Km 4, 30155, Baños y Mendigo, Murcia, Spain

Applicable Law and Jurisdiction

13.1. Jurisdiction

This Privacy Policy shall be governed and construed in accordance with the laws of Spain, without giving effect to any principles of conflicts of law. Any dispute or claim arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Spain.

Additional Provisions for Mobile App Users

14.1. Mobile Device Data

We may automatically collect certain data from your mobile device, including, but not limited to, device type, mobile device identification, and your mobile operating system. This data is used to ensure proper operation of the mobile application and improve user experience.

14.2. Location Information

If granted permission, our mobile applications may access location information from your device to provide location-based services. You can revoke access to this information at any time on a device level.

14.3. Permissions and Mobile Data Usage

Our mobile applications may request permissions to access certain features of your device, such as contacts, camera, and storage. These permissions are necessary for the functionality of certain features within the application. You control these permissions and can grant or revoke them at any time through your device settings.

Effective Date and Acknowledgement

This Privacy Policy is effective as of (refer to the date at the top of the page). By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to be bound by its terms.

Subscribe to our updates:

More Information:

Homeowner's section:

Community Office:

Office: +34 968 031 034
Hours: 10:00 - 14:00 (Mon-Fri)
Security (24h):
+34 968 031 639

Select Language:

Copyright © 2024, Community Of Owners El Valle Golf Resort. All rights reserved.

Community Office:

+34 968 031 034
10:00 - 14:00 (Mon-Fri)
Security (24h):

+34 968 031 639

Select Language: